Film Experience Manager
2 months ago
About the Role:
We are seeking a highly motivated and passionate individual to join our team as a Cinema Experience Manager. As a key member of our operations team, you will be responsible for delivering exceptional guest experiences and driving our day-to-day high standards.
Key Responsibilities:
- Develop and lead a team of cinema hosts to deliver exceptional guest service and results for the business.
- Support and coach team members to navigate our guests through an immersive cinema experience.
- Develop and implement strategies to drive guest satisfaction and loyalty.
- Collaborate with cross-functional teams to ensure seamless execution of cinema operations.
- Monitor and analyze guest feedback to identify areas for improvement.
- Develop and implement plans to address guest complaints and issues.
What We Offer:
- A dynamic and supportive work environment with opportunities for growth and development.
- A competitive salary and benefits package, including unlimited free cinema tickets and 40% discount on food and drinks.
- A comprehensive training program to help you develop your skills and knowledge.
- A collaborative and inclusive team culture that values diversity and equity.
- The opportunity to work with a leading cinema chain and be part of a dynamic and innovative team.
Requirements:
- Strong leadership and coaching skills with experience in managing teams.
- Excellent communication and interpersonal skills with the ability to build strong relationships with guests and colleagues.
- Ability to work in a fast-paced environment with multiple priorities and deadlines.
- Strong analytical and problem-solving skills with the ability to identify and address guest complaints and issues.
- Ability to work flexible hours, including evenings and weekends.
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