People Systems and Data Specialist

3 days ago

Liverpool, Liverpool, United Kingdom Riverside Full time

About the Role

Riverside is seeking a highly skilled People Systems and Data Specialist to join our team. As a key member of our organization, you will play a critical role in developing and delivering our People Systems and Data frameworks.

Key Responsibilities

  • Support the development, delivery, and monitoring of our People Systems and Data frameworks, ensuring system performance standards, compliance, maintenance, user administration, and governance of People Services Systems.
  • Collaborate with Heads of Functions to understand desired goals and support continuous improvement and change initiatives, monitoring plans and resources to achieve design and delivery targets while maintaining process control and compliance.
  • Lead system design changes, analyzing existing systems and processes, providing detailed findings, recommendations, and solutions for improvements to key business stakeholders.
  • Map and document key system processes and integrations between systems, monitoring all scheduled jobs across our PS system portfolio and modules.
  • Deliver cyclical systems processes and activities across the employee life cycle, including the launch of performance reviews, mandatory learning, benefits, legislative review processes, and start and end of year payroll processes.
  • Manage People Service master data and any bulk uploads, designing and utilizing tools to assure quality assurance of data changes, analyzing and reporting on data discrepancies across all modules.
  • Lead the People Services teams and work closely with Oracle squad to design, configure, implement, and test the development of any new system functionality, patches, and upgrades to existing systems, ensuring test packs have the right coverage and are fully reviewed to ensure smooth running of services with minimum impact to front-facing operational practice and customers.
  • Enhance and increase self-service capability through system development and provide regular coaching and guidance on policies, processes, and systems to all users.
  • Support the design and control requirements, maximizing systems reporting and self-service capability, to ensure all managers have ease of access to a defined set of data requirements delivering a seamless customer experience.
  • Ensure the integrity and quality of people data, including data structures, identifying, and addressing data quality issues to ensure data integrity standards are adhered to effectively.
  • Design and deliver system dashboards enabling real-time access to people insights, supporting the delivery of the People Strategy.
  • Creation and delivery of cyclical and legislative reporting of people metrics, ensuring quality, accuracy, and timeliness to enable effective business visibility and reporting.
  • Build and maintain the Group establishment data, ensuring the hierarchy, posts, and data accuracy and effective integration and interface with identified People Services and downstream systems.
  • Lead and contribute to local and Group and People Services projects to enhance service performance and customer satisfaction, ensuring deliverables meet service delivery plans.
  • Provide data and systems expertise to colleagues across the Group, including developing and maintaining systems collateral, including user guidance, and providing coaching, support, and training as required to deliver operational excellence.

Requirements

  • Demonstrates Our Riverside Way and ways of working.
  • Knowledge of managing and monitoring systems & data structures ensuring governance and control frameworks support data compliance and system performance.
  • Comprehensive working knowledge of HCM systems, including HR, Payroll, Recruitment, and Learning and development systems, utilizing wider Oracle networks to share and deliver best practice.
  • Advanced level of technical IT capability, including Excel and other MS Office packages.
  • Commercially aware and results-focused with the ability to take ownership of tasks.
  • Understanding of the principles of data structures, integrity, and data quality in delivering end-to-end people services processes effectively.
  • Understanding and experience of delivering IT-enabled solutions to improve efficiency and effectiveness.
  • Excellent attention to detail with the ability to work under pressure delivering to strict deadlines and managing conflicting priorities.
  • Results-driven with strong analytical skills, including the ability to critically analyze large data sets, complex information, and system structures.
  • Passionate about putting the customer first, with excellent communication skills, both written and verbal, and the confidence to interact with employees at all levels.
  • Ability to show initiative and propose system and data solutions to issues identified.
  • Excellent collaborator who can work flexibly around core operational working hours to meet customer and business requirements.

Desirable

  • Project, Process, or System change management practitioner qualification.
  • CIPD qualified or equivalent.
  • Understanding of the social housing sector and the challenges it faces.
  • Evidence of continued professional development.

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