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Customer Service Representatives

2 months ago

Leeds, Leeds, United Kingdom Pavers Shoes Full time

Are you enthusiastic about meeting sales objectives and helping customers find the perfect products?

Do you possess a positive mindset, a passion for exceptional customer service, and thrive in a dynamic and enjoyable workplace?

Would you like to be part of a growing, successful business that values family principles and sustainability, offering pathways for career advancement?

We provide a welcoming, engaging, and supportive atmosphere where you can truly make an impact and feel appreciated. Your role will involve delivering consistently high-quality service to our clientele, providing guidance on footwear care, handbags, and accessories tailored to their needs, while offering sincere, honest, and knowledgeable insights on our entire product range.

Previous experience as a Sales Associate, Retail Representative, or in a Customer Service role is advantageous. We will offer comprehensive training and support to help you excel in your position, but a positive attitude and the right behaviors are essential. Our stores foster a familial environment that encourages learning, growth, and enjoyment at work.

We have part-time Customer Advisor positions available at our new retail location.

The following contract options are available:

16 hours over 4 days

12 hours over 3 days

10 hours over 2 days

8 hours over 2 days

Flexibility is required as the roles will involve a combination of weekend and weekday shifts.

Compensation, Hours & Benefits for our Customer Advisor

£11.70 per hour (£9.60 for ages 16-17 at £7.85 per hour)

Upon completion of the necessary retail induction and PaSS stages, your pay will increase to £12.05 per hour (£9.87 for ages 16-17 at £8.07 per hour)

  • Generous Staff Discount program, with some benefits extendable to family and friends
  • Holiday Entitlement that increases with tenure.
  • Company Pension Contribution
  • Access to the Pavers Foundation: an employee-led grant application and charitable giving initiative
  • Access to the Pavers Academy: offering career pathways through online learning, in-person courses, apprenticeships, professional qualifications, and mentoring programs
  • Access to wellbeing and financial support through RetailTRUST

Daily Responsibilities as our Customer Advisor

  • Provide outstanding customer service
  • Advise customers on footwear care and accessories to meet their needs, achieving daily KPIs in the process
  • Demonstrate self-awareness, being able to reflect, learn, and take responsibility for your actions
  • Collaborate effectively as a team player, maintaining a friendly, engaging, and positive demeanor
  • Assist in maintaining store standards, product placements, and stockroom organization