Assistant Night Manager
4 weeks ago
About the Role:
We are seeking a highly skilled and experienced Assistant Night Manager to join our team at Hilton Glasgow. As a key member of our Front Office team, you will be responsible for ensuring that our guests receive exceptional service and that our hotel operations run smoothly during the night shift.
Key Responsibilities:
- Oversee the entire Front Office operation to maintain high standards of service and quality.
- Assist the Front Office Manager in evaluating guest satisfaction and monitoring trends to drive continuous improvement.
- Serve as a point of contact for regular and important guests, providing exceptional service and ensuring their needs are met.
- Complete Night Audit duties, including reviewing financial reports and ensuring accuracy.
- Maximize room occupancy at best rates and use up-selling techniques to promote hotel services and facilities.
- Understand and demonstrate correct procedures regarding the acceptance of foreign currencies, credit cards, and cash in accordance with the hotel credit policy.
- Represent the Night Manager and other senior managers in their absence, taking full responsibility for the hotel.
- Act in accordance with all security and emergency procedures and manage the instigation of these, as required.
- Compile adequate handover to Early staff/Duty Manager.
- Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts.
- Demonstrate current knowledge of hotel products, services, pricing, and policies, as well as knowledge of the local area.
- Act in accordance with policies and procedures when working with front-of-house equipment and property management systems.
- Conduct Health and Safety Checks and Night Walks.
- Maintain a good status awareness of all hotel areas.
What We're Looking For:
We're looking for a highly motivated and experienced individual who can provide exceptional service to our guests and support the smooth operation of our hotel. To be successful in this role, you will need:
Previous supervisory experience in Front Office within the hotel, leisure, or retail sector.Competent level of IT proficiency.Excellent leadership and management skills.Commitment to delivering a high level of customer service.Ability to work under pressure.Excellent grooming standards.Positive attitude and good communication skills.Flexibility to respond to a variety of work situations.Ability to work on your own and as part of a team.What We Offer:
We offer a competitive salary and benefits package, as well as opportunities for career development and growth. If you're a motivated and experienced individual who is passionate about delivering exceptional service, we'd love to hear from you.
About Hilton:
Hilton is a global hospitality company that operates a portfolio of 18 world-class brands, including Hilton Hotels & Resorts, Waldorf Astoria Hotels & Resorts, and Conrad Hotels & Resorts. We're committed to delivering exceptional service and creating unforgettable experiences for our guests.
Find out more about our brands and hotels:
Hilton Brands | Global Hospitality Company
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