Assistant Night Manager
3 weeks ago
About the Role:
We are seeking a highly skilled and experienced Assistant Night Manager to join our Front Office team at Hilton Glasgow. As a key member of our night shift team, you will be responsible for ensuring the smooth operation of our Front Office, providing exceptional customer service, and maintaining high standards of quality and safety.
Key Responsibilities:
- Oversee the entire Front Office operation, ensuring that all Team Members are prepared and well-informed to deliver exceptional guest experiences.
- Assist the Front Office Manager in evaluating guest satisfaction and monitoring trends, with a focus on continuous improvement.
- Serve as a point of contact for regular and important guests, providing personalized service and ensuring their needs are met.
- Complete Night Audit duties, ensuring accuracy and attention to detail.
- Maximize room occupancy at best rates, using up-selling techniques to promote hotel services and facilities.
- Understand and demonstrate correct procedures regarding the acceptance of foreign currencies, credit cards, and cash in accordance with the hotel credit policy.
- Represent the Night Manager and other senior managers in their absence, taking full responsibility for the hotel.
- Act in accordance with all security and emergency procedures, managing the instigation of these as required.
- Compile adequate handover to Early staff/Duty Manager.
- Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts.
- Demonstrate current knowledge of hotel products, services, pricing, and policies, as well as knowledge of the local area.
- Act in accordance with policies and procedures when working with front-of-house equipment and property management systems.
- Conduct Health and Safety Checks and Night Walks, maintaining a good status awareness of all hotel areas.
What We're Looking For:
We're seeking a highly motivated and experienced individual with a passion for delivering exceptional customer service. As an Assistant Night Manager, you will be responsible for leading by example, demonstrating a positive attitude, and promoting a culture of excellence within our Front Office team.
Requirements:
- Previous supervisory experience in Front Office within the hotel, leisure, or retail sector.
- Competent level of IT proficiency.
- Excellent leadership and management skills.
- Commitment to delivering a high level of customer service.
- Ability to work under pressure.
- Excellent grooming standards.
- Positive attitude and good communication skills.
- Flexibility to respond to a variety of work situations.
- Ability to work on your own and as part of a team.
Advantages:
Previous experience in the hotel industry, experience with Front Office Management Systems, and experience with cash handling are advantageous in this position.
About Hilton:
Hilton is a global hospitality company with a long history of innovation and excellence. We're committed to delivering exceptional guest experiences and creating opportunities for our Team Members to grow and develop their careers.
Join Our Team:
At Hilton, we're passionate about creating unforgettable experiences for our guests. If you're a motivated and experienced individual with a passion for delivering exceptional customer service, we'd love to hear from you.
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