Customer Service Representative

4 weeks ago


Saint Neots, Cambridgeshire, United Kingdom jobs24 Full time
Customer Service Advisor

Unilin, a global leader in laminate and Parquet flooring systems, is seeking a Customer Service Advisor to join its St Neots office. As a key member of the customer service team, you will be responsible for delivering exceptional customer experiences through phone, live chat, and email interactions.

Main Responsibilities:
  • Process a high volume of orders and respond to customer inquiries in a timely and professional manner.
  • Work collaboratively with the external sales team to ensure seamless customer service delivery.
  • Handle customer complaints and concerns in a fair and efficient manner.
  • Meet personal KPI targets and contribute to the team's overall success.
Requirements:
  • Previous experience in a customer-facing role, preferably in a service or sales environment.
  • Excellent communication and interpersonal skills, with the ability to work effectively in a team.
  • Strong problem-solving skills and ability to work under pressure.
  • Proficiency in Microsoft Office applications, particularly Excel.
What We Offer:
  • A competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.

If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity.



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