Field Services Technician

3 weeks ago

Crawley, West Sussex, United Kingdom Change-IT Consulting Ltd Full time
Job Summary

The role of a Field Services Engineer at Change-IT Consulting Ltd involves diagnosing and repairing technical issues on a variety of IT equipment, including PCs, laptops, tablets, printers, peripherals, and point of sales systems, at various customer locations around South London. Additionally, the Field Services Engineer will be responsible for providing IT Hardware Support for Installs, Moves, and Changes across client sites.

Key Responsibilities
  • Travel between a wide variety of customer sites to provide IT Support Services to meet contractual requirements
  • Provide support services for a range of IT equipment, including PCs, laptops, tablets, printers, peripherals, and point of sales systems
  • Perform on-site installations and troubleshooting on a wide range of products in a software or hardware environment
  • Obtain/maintain a set of vendor certifications as required by CDW to perform the role
  • Follow documented procedures, both CDW and client supplied, and provide constructive feedback for continuous improvement
  • Always adhere to safety and electric static discharge (ESD) precautions
  • Complete all relevant documentation and provide quality updates as required for each site visit in a timely manner as set out by CDW
  • Participate in the on-call rota, which includes mornings, evenings, and weekends (on-call allowances apply)
  • Provide support services into the wider teams within the Integrated Technology Solutions department
  • Demonstrate flexibility to work overtime to meet the contractual needs of the client, when necessary (overtime rates apply)
Qualifications, Skills & Experience
  • Experience with installing, troubleshooting, and fixing a variety of hardware devices, including end-user computing, PCs, laptops, tablets, printers, and peripherals
  • Ability to install and configure software as per customer requirements
  • Hold relevant and current vendor certifications, such as Dell, Lenovo, IBM, and HP
  • Good all-round understanding of hardware maintenance/break-fix
  • Hold a full UK Driving Licence
  • Essential to obtain/hold UK security clearances, such as SC and NPPV3, as required to attend CDW's external and varied customer base

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