Support Services Team Leader
1 month ago
About the Role
We are seeking a highly skilled and experienced Support Services Team Leader to join our team at NHS Property Services Ltd. As a key member of our operations team, you will be responsible for ensuring the delivery of high-quality facilities management services to our customers.
Key Responsibilities
- Supervise and support a team of frontline FM colleagues to ensure the delivery of excellent customer service.
- Complete reports and paperwork associated with the role, including timesheets, absence records, and health and safety audits.
- Undertake rostering of staff and ensure all absences are appropriately covered.
- Recruit, induct, and train new employees or less experienced staff in accordance with training requirements.
- Manage a delegated budget and undertake all planned and reactive ad hoc surveys/audits as necessary to manage business performance.
- Liaise with customers, tenants, contractors, and service users to understand day-to-day service pressures and coordinate any required response.
Requirements
- Either City and Guilds level 3 cleaning and support services or equivalent demonstrable experience.
- Working knowledge of health and safety requirements.
- Experience of managing or supervising a team.
- Strong customer service skills.
- Strong administrative skills.
About Us
NHS Property Services Ltd is part of the NHS family, with 6,000 professionals supporting over 3,000 healthcare properties across England. Our purpose is to enable excellent patient care by being the best property and facilities provider to the NHS.
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