Sales Development Assistant

3 days ago

Sidcup, Greater London, United Kingdom Selco Builders Warehouse Full time
About the Role

We are seeking a highly motivated and organized Sales Development Assistant to join our team at Selco Builders Warehouse. As a key member of our sales and service operations, you will play a crucial role in supporting and optimizing our sales and service processes.

Key Responsibilities
  • Customer Service and Support
    • Be the primary point of contact for customers, focusing on promoting sales and service.
    • Address complex customer issues and complaints with a focus on resolution and customer satisfaction.
    • Regularly review customer feedback and service metrics with Sales Development Managers to identify improvement opportunities and implement necessary changes.
  • Sales Support and Coordination
    • Work closely with the sales team to align service efforts with sales objectives and strategies.
    • Support the sales team in managing customer accounts, processing orders, and tracking sales activities.
    • Understand and encourage promotional activities that drive sales and improve service delivery.
  • Process Improvement and Innovation
    • With Sales Development Managers, evaluate and refine existing sales service processes to drive efficiency and effectiveness.
  • Reporting and Performance Management
    • Monitor and analyze your personal key performance indicators (KPIs) related to sales service, such as customer satisfaction, response times, and issue resolution metrics.
  • Cross-Functional Collaboration
    • Collaborate with our branch network to ensure cohesive and efficient service delivery.
  • Customer Relationship Management
    • Build and maintain strong relationships with key clients and stakeholders, ensuring their needs and expectations are met.
    • Undertake administrative tasks related to staff and customer interactions, ensuring smooth operations and high-quality service delivery.
    What We Offer
    • Competitive Salary and Benefits
      • Free health cash plan, making it easy for you and your family to get the healthcare you need and claim back the costs.
      • Profit Based bonus scheme, up to £175 per month.
      • Discounts and offers at thousands of retailers, cinemas, restaurants, amusement parks and gyms.
      • Generous staff discount on all products sold in store.
      • Competitive company pension scheme.
      • Cycle to work scheme.
      • Holiday Buying.
      • Free life assurance.
      • Share save scheme.
    • Opportunities for Growth and Development
      • At Selco, the opportunities for professional growth and development are limitless. We actively support and encourage internal advancements through a fully developed and supported career path, with plenty of training opportunities along the way to help you develop the career path you want.

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