Customer Service Specialist

1 month ago


Bedford, Bedford, United Kingdom Disclaimer: ANY-Web Ltd. Full time
Junior Service Engineer, Medical X-Ray Systems

We are seeking a highly motivated and skilled Junior Service Engineer to join our team in providing technical assistance to customers with medical imaging systems.

Key Responsibilities:
  • Provide technical support to customers via phone and email, resolving faults with medical imaging systems.
  • Perform remote troubleshooting and determine the most effective resolution for issues.
  • Guide customers through the problem-solving process.
  • Evaluate and escalate unresolved issues to field service engineers.
Requirements:
  • Relevant technical qualification, such as electronics or a related field.
  • Excellent customer service skills and a professional demeanor in customer-facing environments.
  • Flexible approach with a determination to resolve complex challenges.
  • Full UK driving license.
About the Company:
  • Global leader in healthcare and a respected manufacturer of medical imaging systems.
  • Join a national team of engineers who take pride in their work and aim to build long-term relationships with customers.
  • Full product training on medical imaging systems, including CT and MRI, will be provided through engineer mentoring and manufacturer training courses.
  • Opportunities for career progression into field service engineer roles.

Disclaimer: ANY-Web Ltd.



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