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Regional Operations Manager

3 months ago


Southampton, Southampton, United Kingdom Churchill Estates Management Ltd Full time
Regional Operations Manager, Hampshire Full-time position, 37 hours per week Attractive salary, company vehicle or vehicle allowance with outstanding employee benefits

About the Role

Churchill Estates Management Ltd is seeking a Regional Operations Manager based in Hampshire to oversee a portfolio of independent retirement living developments. The Regional Operations Manager is responsible for delivering a top-tier, cost-efficient management service while ensuring exceptional customer satisfaction that surpasses expectations and meets profitability goals.

This role involves regular site visits within the region, fostering relationships with external landlords and homeowners, while mentoring and guiding a team of Lodge Managers—our on-site colleagues who manage daily operations including maintenance, health & safety, and community events.

Key responsibilities include managing budgets, controlling expenditures, and preparing financial reports for homeowners—our leaseholders—while negotiating with contractors and monitoring their performance.

The Regional Operations Manager plays a crucial role in the professional growth of their team by conducting regular performance evaluations, leading recruitment efforts, and onboarding new team members, ensuring they understand the company’s values and the service standards required for excellence.

Collaboration with internal support teams based at our Head Office is essential, as these teams assist with various aspects of the role, including service charge accounting, property services, and human resources.

This position is home-based with significant travel required across the region and to the Head Office.

Working hours are from 9:00 AM to 5:30 PM, Monday to Thursday, and 9:00 AM to 5:00 PM on Fridays.

About You

The ideal candidate will possess a solid understanding of property management and building structures. A recognized property management qualification, along with membership in RICS or IRPM, is preferred, as is experience in the leasehold retirement sector.

With a proven track record in people management, particularly of remote teams, you will be approachable, confident, and possess excellent communication skills, along with a high level of proficiency in both written and spoken English and numeracy.

You should be self-driven, capable of managing conflicts, solving problems, and building relationships with stakeholders at all levels. Additionally, you will be highly organized, adaptable, able to juggle multiple tasks, and open to taking on new responsibilities.

Strong IT skills, particularly in MS Office applications, are essential for this role.

A full UK Driving Licence is required, and being based in Hampshire is advantageous for travel purposes.

Benefits

Competitive salaryAnnual leave of 25 days plus Bank HolidaysCompany vehicle or cash allowance for vehicleBUPA HealthcareBirthday leaveCompany pension contributionLife insuranceOpportunities for professional developmentReferral reward schemesReimbursement for professional memberships

About Us

Churchill Estates Management Ltd is a forward-thinking managing agent specializing in privately owned leasehold retirement living accommodations.

We manage over 220 developments nationwide, overseeing more than 9,000 apartments and providing property services and customer care to over 11,000 retired individuals.

We are committed to growth and have ambitious plans for the future.

Join us and become part of a professional, award-winning, customer-focused team.

Our Company Values: Trust, Openness, Respect, Communication, Honesty

We are dedicated to finding the best talent to join our organization and embrace our values.