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Retail Team Leader
2 months ago
As a Brand Lead at Superdry, you will be a key ambassador for our brand, delivering an exceptional customer experience in store. You will support the management team to motivate and lead the sales team to achieve store targets and drive excellence in all areas.
Main Responsibilities- Operations & Service
- Utilize your local knowledge and sales expertise to provide an unparalleled brand experience.
- Make informed decisions about consumer issues, taking ownership of handling complaints in store.
- Role model our brand behaviors, values, and style, embodying the Superdry spirit.
- Be a positive influence on colleagues, fostering trust through collaboration and open communication.
- Maintain a high standard of store appearance, ensuring the Superdry store look is consistently delivered.
- Take ownership of delivering business objectives set by the Store Leader, coaching the team to meet retail standards and service expectations.
- Stay commercially aware of your store's performance, understanding key performance indicators and contributing fresh ideas to drive performance.
- Hold keys for the store and take responsibility for opening and closing, including cash handling.
- Support the day-to-day supervision of the team.
- Provide clear direction to focus team activity on and off the shop floor, inspiring and engaging associates to achieve daily targets and review their progress.
- Lead the team, working with managers, to hit store targets and create a positive work environment.
- Offer timely feedback to associates, recognizing success and constructively addressing poor performance. Contribute to the business talent review process and formal performance reviews.
- Experienced in retail/sales and operations, with a proven track record of success.
- Passionate about our brand and consumers, with the ability to create memorable experiences.
- Exposure to people management activities, with a focus on developing skills.
- A creative thinker, always seeking innovative solutions to challenges.
- A competitive hourly rate.
- 20 days holiday plus your birthday day off.
- A new Superdry wardrobe with a generous clothing allowance.
- Amazing staff discount with up to 50% online and in store.
- Flexible working patterns, including 4-day working for full-time roles (dependent on store availability).
- Style and Service obsession fueled by our comprehensive training and development.
- Pension contributions.
- Life assurance.
