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Retail Store Manager

2 months ago

London, Greater London, United Kingdom Pets at Home Full time

Store Manager – North London

About the Role

We are seeking an experienced Store Manager to join our team at Pets at Home. As a Store Manager, you will be responsible for managing your own store, maximising sales, and performance across all major KPI's through building a highly engaged and high performing team.

Key Responsibilities

  • Manage and motivate a team of at least 10 people to deliver exceptional customer service and achieve sales targets.
  • Develop and implement effective store operations to drive sales growth, improve customer satisfaction, and increase employee engagement.
  • Monitor and control store expenses, inventory, and stock levels to ensure optimal profitability.
  • Collaborate with the Area Manager to achieve business objectives and implement company-wide initiatives.
  • Provide excellent customer service, ensuring a positive shopping experience for all customers.

Requirements

  • Minimum 2 years of hands-on management experience in managing a team of at least 10 people.
  • Proven track record of delivering high standards and great results in a retail environment.
  • Flexible and able to work a variety of shifts, including weekends and holidays.
  • Passionate about retail and committed to providing exceptional customer service.
  • Ability to work independently and as part of a team to achieve business objectives.

What We Offer

  • Competitive salary and annual bonus.
  • Comprehensive range of benefits, including life assurance, company pension contribution, and colleague discount.
  • Opportunity to develop your skills and knowledge through industry-leading training.
  • Flexible working hours and a supportive work environment.

About Us

Pets at Home is a leading pet care business with a passion for delivering exceptional customer service and providing a great place to work. We are committed to reflecting the diversity of the communities we operate in and value and respect difference in all its forms.