Regional Business Manager

3 weeks ago

Laindon, Essex, United Kingdom MSX International Limited Full time
About the Role

We are seeking a highly skilled Regional Business Manager to join our team at MSX International Limited. As a key member of our Ford Customer Service Division, you will be responsible for managing the service business relationship with Ford franchise dealerships to drive parts sales through the workshops and implement effective marketing plans to maximise workshop traffic and parts upsell.

Key Responsibilities
  • Build strong relationships with Dealer partners to guide actions to ensure achievement of region objectives
  • Provide an integrated and complementary approach to develop service workshops with the aim to deliver growth in service retention and parts sales
  • Ensure dealer engagement in Ford's Service Retention Reward Programme, including customer satisfaction, fix it right first time, video check, CRM programmes, and customer connectivity
  • Collaborate with Commercial Vehicle counterparts on Field Service Actions and lead time management
  • Work with dealer partners to grow accessories and tyre programme performance
  • Identify barriers to engagement, propose solutions, and engage all zone dealers effectively
  • Plan strategic visits to zone Dealers to drive engagement and achieve objectives
  • Innovate and explore additional opportunities within the role's scope
About You

We are looking for a Regional Business Manager with experience in a Dealer/Aftersales role, such as a Service Manager, Assistant Service Manager, or Service Advisor. Our ideal candidate has excellent communication skills, a strong understanding of Dealer Aftersales operations, numerical and analytical capabilities, computer literacy, a strong drive for results, and proficiency in time management and organisation.

What We Offer
  • Up to £37,500 per year (depending on experience)
  • 25 days annual leave, plus bank holidays
  • Company contributory pension plan
  • Cash back health care scheme
  • Life assurance
  • Car salary exchange scheme
Working Pattern and Location

40 hours per week, Monday to Friday, Hybrid working, Location: Dunton, Essex/Hybrid (1 day a week in office), Permanent contract, Travel occasional dealer visits

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