Retail Leadership Role

1 month ago


London, Greater London, United Kingdom Hotel Chocolat Full time
About Us

Hotel Chocolat is a leading premium chocolate brand in the UK, renowned for its luxury giftable chocolates, innovative drinking chocolate system, and commitment to making people and nature happy through chocolate.

Job Summary

We are seeking an experienced Assistant Store Manager to support and lead our retail team, working closely with the Store Manager to drive sales, deliver exceptional customer service, and promote our brand values.

Key Responsibilities
  • Support the Store Manager in providing leadership, coaching, and development opportunities to team members to achieve performance goals.
  • Drive store sales and profit plan, identifying opportunities to maximize performance and exceed targets.
  • Communicate effectively with the team to achieve sales and customer service goals.
  • Implement promotions, offers, and marketing initiatives to maximize commercial opportunities.
Requirements
  • Experience in a busy, bespoke selling environment, preferably in a luxury brand or retailer.
  • Proven leadership skills, with a passion for chocolate and delivering exceptional customer service.
  • Able to work flexibly, including weekends and evenings, to meet store opening times.
  • Strong communication and interpersonal skills, with a focus on building a high-performing team.
What We Offer
  • A competitive salary and incentives based on performance.
  • 50% unlimited staff discount to treat yourself and your friends and family.
  • 70% discount off a stay in our Hotel in St Lucia.
  • Flexible working arrangements to balance work and family/home life.
  • A chance to work in an exciting, innovative, and expanding company.

We are an equal opportunities employer, committed to creating a diverse and inclusive culture where everyone feels valued and respected. If you share our passion for chocolate and our values of Originality, Authenticity, and Ethics, we encourage you to apply.



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