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Customer Service Representative

2 months ago

Alloa, Clackmannanshire, United Kingdom Diligenta Full time £28,000
About the Role

We are seeking a skilled and compassionate individual to join our team as a Complaint Handler. As a key member of our customer service team, you will play a vital role in resolving customer complaints and queries in a timely and professional manner.

Key Responsibilities
  • Resolve customer complaints and queries through phone, letter, or email
  • Work closely with customers to understand their concerns and provide a resolution
  • Utilize investigatory skills to identify root causes of issues and implement corrective actions
  • Collaborate with internal stakeholders to ensure seamless customer experience
Requirements
  • Financial Services or complaint handling experience
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Basic knowledge of Microsoft Office and computer competency
What We Offer
  • A competitive salary of up to £28,000 per year
  • A comprehensive benefits package, including 31 days holiday and access to a contributory pension scheme
  • Opportunities for career growth and professional development
  • A hybrid working arrangement once fully trained and accredited
About Diligenta

Diligenta is a leading Life and Pensions service provider, committed to delivering exceptional customer service and transforming our clients' operations. We pride ourselves on our positive culture and employee-centric approach, offering a supportive and inclusive work environment.