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Customer Service Coordinator

2 months ago

Huddersfield, Kirklees, United Kingdom Aspion Full time

Customer Service Administrator Role

This is an exciting opportunity to join Aspion as a Customer Service Administrator, where you will play a crucial part in the customer interface, providing exceptional customer service while supporting the planning and dispatch teams.

The ideal candidate will have previous experience within a customer service or complaints handling role, with a high level of attention to detail and strong customer service skills. They will also be confident on the phone, able to work under pressure and to deadlines, and have a flexible and adaptable approach.

Key Responsibilities:

  • Support Resource Managers with stakeholder communications and maintain and update the resource system as necessary.
  • Collaborate with the Huddersfield Control Centre (HCC) Analyst team to generate management information for the resource function.
  • Provide general administrative support, including maintaining capability matrices, collating overtime availability, and producing summary plans for field management and Driver Training Instructors (DTIs).
  • Review drivers' hour submissions from agencies and manage the related Purchase Orders upon Operations Transport Managers' (OTM) approval.
  • Handle Purchase Orders for driver medicals, random Drug & Alcohol tests, and external training providers.
  • Plan periodic driver training sessions, including annual refreshers and defensive driving training, in coordination with the Operations Training Manager, and manage all driver ADR renewals.
  • Maintain a driver capability matrix and plan training to ensure driver capability meets requirements.

What We Offer:

  • Attendance bonus
  • 31 Days holiday
  • Private Healthcare
  • BP Fuel Card – discounted fuel
  • Free eye tests

About Aspion:

At Aspion, our core values have been built around the importance of transparency, innovation, passion, and collaboration. We are committed to open communication and the protection of your privacy. We have updated our policies in line with new General Data Protection Regulation laws to make it easier for you to understand how we collect, store, and handle your data.