Application Support Specialist

4 days ago


Borehamwood, Hertfordshire, United Kingdom Brown & Brown Europe Full time

Job Title: Application Support Specialist

Job Summary:

We are seeking a skilled Application Support Specialist to join our Technology Solutions division at Brown & Brown Europe. As an Application Support Specialist, you will play a crucial role in providing technical support and maintenance for our software applications.

Key Responsibilities:

  • Provide 1st and 2nd line technical support for internal teams, managing support and change requests through the creation, updating, and resolution of tickets.
  • Support and maintain existing software functionality, identifying, analyzing, and correcting defects within established service level agreements.
  • Develop software in accordance with published standards and guidelines, including adherence to code standards and user interface design guidelines.
  • Liaise with software vendor support services to ensure incidents are resolved within agreed Service Levels, escalating when required.

Requirements:

  • Previous experience in a similar Application Service Desk or support role.
  • Proficiency in providing 1st and 2nd line software support.
  • Knowledge of software development practices, including coding standards and user interface design.
  • Solid understanding of SQL or demonstrable experience of working with solutions in SQL.
  • Strong communication skills and the ability to collaborate effectively within a team.
  • Experience liaising with software vendor support services.

What We Offer:

  • A negotiable basic salary and all the normal benefits you'd expect (Holiday, company pension etc.).
  • A collaborative, open and honest environment that is designed to deliver the best outcomes to our clients and staff.
  • An environment built around supporting and developing our staff with funding available for relevant professional qualifications.


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