IT Support Specialist

4 weeks ago


Dunfermline, United Kingdom Searchability Full time
Job Title: 2nd Line Support

We are seeking an experienced IT Support Specialist to join our team as a 2nd Line Engineer. As a key member of our support team, you will be responsible for providing technical support to our customers and clients.

Key Responsibilities:
  • Provide onsite 2nd Line Support to our customers and clients
  • Identify, troubleshoot and resolve technical issues
  • Work with mixed hardware and software issues and fixes
  • Use Service Now Ticketing System to manage and resolve issues
Requirements:
  • Great 2nd line Support experience within the IT sector
  • Excellent organisational skills
  • Previous experience of working with Windows tech stack, including 0365
  • Ability to work with laptop hardware and troubleshoot issues
  • Right to work in the UK
Desirable Skills:
  • Experience of full PC rebuilds
  • Previous work on decommissioning and packaging of devices
  • Mac skills

We are looking for a skilled and experienced IT Support Specialist to join our team. If you have a passion for providing excellent technical support and have the skills and experience we are looking for, please apply for this exciting opportunity.



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