IT Support Specialist
4 weeks ago
We are seeking an experienced IT Support Specialist to join our team as a 2nd Line Engineer. As a key member of our support team, you will be responsible for providing technical support to our customers and clients.
Key Responsibilities:- Provide onsite 2nd Line Support to our customers and clients
- Identify, troubleshoot and resolve technical issues
- Work with mixed hardware and software issues and fixes
- Use Service Now Ticketing System to manage and resolve issues
- Great 2nd line Support experience within the IT sector
- Excellent organisational skills
- Previous experience of working with Windows tech stack, including 0365
- Ability to work with laptop hardware and troubleshoot issues
- Right to work in the UK
- Experience of full PC rebuilds
- Previous work on decommissioning and packaging of devices
- Mac skills
We are looking for a skilled and experienced IT Support Specialist to join our team. If you have a passion for providing excellent technical support and have the skills and experience we are looking for, please apply for this exciting opportunity.
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