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Scheduler

2 months ago

Bristol, Bristol, United Kingdom Specialist Recruit Full time
Job Title: Scheduler

Specialist Recruit is seeking a skilled Scheduler to join our team on a 6-month fixed-term contract. As a Scheduler, you will play a crucial role in arranging Smart Meter appointments for our clients' commercial customers.

Key Responsibilities:
  • Manage high volumes of customer inquiries via phone and email to arrange appointments for engineers.
  • Efficiently schedule appointments into engineers' diaries, considering travel time, skill levels, and customer demand.
  • Arrange emergency work with field operatives, balancing productivity, operational, and customer service requirements.
  • Meet performance targets and ensure scheduling aligns with service level commitments.
  • Develop strong relationships with the Scheduling team and engineers.
Requirements:
  • Excellent customer care and communication skills.
  • Strong multitasking and problem-solving abilities.
  • Knowledge of relevant company procedures.

Why this role? As a Scheduler, you will be part of a dynamic team that values efficiency, customer satisfaction, and teamwork. If you are a detail-oriented individual with excellent communication skills, we encourage you to apply.