Pensions Administrator
3 weeks ago
As a key member of our Pensions Operations team at Equiniti, you will be responsible for providing exceptional administration services to our clients. This includes maintaining accurate and compliant pension records, processing routine and non-routine documentation, and resolving customer enquiries in a timely and professional manner.
Key Duties and Responsibilities- Provide administration services to customers as per Service Level Agreement
- Maintain up-to-date filing and records for the department, ensuring the integrity of customer data
- Process a wide range of documentation within defined procedures
- Resolve customer enquiries based on competent working knowledge of customer requirements
- Draft non-standard correspondence in response to customer enquiries
- Input customer details and access customer information
- Collate and analyse data to produce routine reports, schedules, and summaries
- Identify and implement process improvements to enhance throughput and customer service
To be successful in this role, you will need to demonstrate strong numeracy and literacy skills, as well as the ability to develop working relationships and work within laid-down processes and procedures. Previous experience in a financial or pensions environment is desirable, but not essential.
What We Offer- Save For Your Future - Equiniti Pension Plan; Equiniti matches your pension contributions up to 10%
- All Employee Long Term Incentive Plan (LTIP) – Gives all EQ Colleagues the opportunity to benefit if the current owners successfully sell the company for a profit.
- Health and Wellbeing – Employee Assistance Programme: counselling, legal & wellbeing support for colleagues and their households. Life assurance cover at 4x salary with the ability to purchase enhance cover.
- Employee discounts – Discounts and cashback at your favourite high street stores through our EQ Wins Platform.
- Flexible Benefits – The ability to purchase a wide variety of benefits through our flex plan; gadgets, travel insurance, will writing, holiday trading and more.
- Time Off – Typically 28 days holiday + bank holidays. 2 volunteer days to get involved with a charity of your choosing.
We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
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