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Serviced Accommodation Property Manager

2 months ago

Birmingham, Birmingham, United Kingdom AMR - Specialist Property Recruiters Full time
Job Title: Serviced Accommodation Property Manager

We are seeking a highly skilled and experienced Serviced Accommodation Property Manager to join our team at AMR - Specialist Property Recruiters. As a key member of our team, you will be responsible for providing exceptional customer service to our guests, ensuring a seamless and enjoyable experience during their stay.

Key Responsibilities:
  • Respond to guest messages and inquiries in a timely and professional manner
  • Check guests in and out of the serviced accommodation building, ensuring a smooth and efficient process
  • Send guests late payment reminders and check-out links as necessary
  • Extend guest stays upon request, ensuring accurate and up-to-date records
  • Provide assistance and support to guests with maintenance, directions, and other queries
  • Leave positive reviews for past guests on Airbnb
  • Log and report any maintenance issues or concerns from guests
  • Manage guest inquiries and bookings on Airbnb, ensuring accurate and timely responses
  • Provide exceptional customer service and support to guests, ensuring a high level of satisfaction
Requirements:
  • Previous experience in customer service, property management, or a related field
  • Excellent communication and interpersonal skills
  • Ability to work independently and as part of a team
  • Strong problem-solving and conflict resolution skills
  • Proficiency in using technology, including Airbnb and other property management systems
  • Ability to work flexible hours, including evenings and weekends

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and customer-focused individual with a passion for property management, we encourage you to apply for this exciting opportunity.