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Client Support Engineer
2 months ago
REMOTE WORKING OPPORTUNITY
Are you interested in pursuing a career in Application Support while engaging in dynamic projects?
Would you be enthusiastic about the chance to work with a rapidly expanding and innovative organization that promotes both remote work and a positive company culture?
If you have experience in Application Support and possess a solid grasp of APIs, this position may be a great fit for you.
Position Title: Application Support Engineer
Employment Type: Permanent - Full Time
Location: Remote with occasional office visits
Compensation: £30,000 - £35,000
Role Summary
As an Application Support Engineer, you will be responsible for assisting clients on a daily basis. This role requires excellent interpersonal skills, a professional telephone and email demeanor, and meticulous attention to detail when addressing and resolving client support inquiries.
Your responsibilities will also include:
- Project deployment
- Client training sessions
- Upgrading existing client systems
- Implementing new client installations
Preferred Qualifications
• Experience in software support and bespoke applications
• Strong client management skills with a commitment to service excellence
• Proven ability to deliver training to clients
• Understanding of networking and 3-tier architecture
• Familiarity with APIs and Web Services Support
• Proficient scripting skills and knowledge of Microsoft Windows
• Experience navigating business and organizational changes in complex environments
• Proficiency with Service Desk tools such as Jira Service Desk or Service Now
• Experience with Citrix and remote server management