Administration Contract Management Specialist
4 weeks ago
At Jones Lang LaSalle Incorporated, we're shaping the future of real estate for a better world by combining world-class services, advisory, and technology for our clients. Our team is dedicated to delivering exceptional results and exceeding client expectations.
Main Responsibilities
- Execute end-to-end work order management, coordinating planned and reactive services within remit, and detailed planning of work with JLL engineering and our supply chain.
- Accurately record all information necessary to resolve reported service requests, incidents, and complaints, including accurate classification to enable trend analysis.
- Develop and maintain a good understanding of the core Corrigo application, mobile and scheduling systems, facilities management services provided to clients, client systems, and all relevant process and procedures.
- Stay up-to-date with changes to the contract and share information learned with the team and wider stakeholders.
- Handle and actively resolve any customer issues according to the Customer Complaint process.
- Be prepared to work on any CEC contracts, projects, and initiatives at short notice to support the changing needs of the business.
Requirements
- 2+ years of experience working within an administration/work order/scheduling/mobile resource planning environment.
- Experience in coordinating service delivery in a mobile field force environment, including parts management and subcontract service delivery.
- Experience of working in a customer service environment driven by customer SLAs, performance measurement, and personal work targets.
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