Administration Contract Management Specialist

4 weeks ago


Derby, Derby, United Kingdom Jones Lang LaSalle Incorporated Full time

At Jones Lang LaSalle Incorporated, we're shaping the future of real estate for a better world by combining world-class services, advisory, and technology for our clients. Our team is dedicated to delivering exceptional results and exceeding client expectations.

Main Responsibilities

  • Execute end-to-end work order management, coordinating planned and reactive services within remit, and detailed planning of work with JLL engineering and our supply chain.
  • Accurately record all information necessary to resolve reported service requests, incidents, and complaints, including accurate classification to enable trend analysis.
  • Develop and maintain a good understanding of the core Corrigo application, mobile and scheduling systems, facilities management services provided to clients, client systems, and all relevant process and procedures.
  • Stay up-to-date with changes to the contract and share information learned with the team and wider stakeholders.
  • Handle and actively resolve any customer issues according to the Customer Complaint process.
  • Be prepared to work on any CEC contracts, projects, and initiatives at short notice to support the changing needs of the business.

Requirements

  • 2+ years of experience working within an administration/work order/scheduling/mobile resource planning environment.
  • Experience in coordinating service delivery in a mobile field force environment, including parts management and subcontract service delivery.
  • Experience of working in a customer service environment driven by customer SLAs, performance measurement, and personal work targets.


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