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Customer Relations Specialist

3 months ago

Winnersh, United Kingdom Ardonagh Advisory Full time

Client Service Specialist - Ardonagh Advisory

Are you experienced in office-based customer support or administrative roles?

As a Client Service Specialist, you will enjoy a structured workweek from Monday to Friday. Initially, you will collaborate with our friendly and supportive team in the office, and once you gain confidence and complete your training, you will have the option to work in a hybrid model, balancing your time between the office and home.

We are committed to providing you with comprehensive training and development opportunities to help you advance in your career. You will also benefit from the extensive perks associated with working for one of the UK's leading independent Insurance Brokers.

Key Responsibilities of the Client Service Specialist:

In this role, you will deliver outstanding client service and assist an assigned Consultant in managing their client portfolio. You will serve as the primary contact for all client and insurer inquiries, utilizing your initiative to support both clients and providers, ensuring they are informed and receive a top-tier customer experience. Your responsibilities will include:

  • Proactively assisting with policy renewals and new business initiatives while ensuring compliance with established processes and customer service standards.
  • Collecting relevant data for client scheme renewals and preparing necessary information for our Employee Benefits Consultants.
  • Engaging in various administrative tasks, including invoicing, handling client inquiries, managing claims, underwriting, and providing support for rehabilitation services and communication materials.

What We Seek in Our Client Service Specialists:

While prior experience in the insurance sector is not mandatory, you should possess a background in office-based customer service or client interaction, whether in person or over the phone. We value individuals who are dedicated to exceeding expectations, fostering trust, and maintaining client loyalty. Key attributes include:

  • A strong sense of enthusiasm and motivation, bringing your best self to work each day and ensuring our clients receive exceptional service.
  • Proactivity and initiative, demonstrating an entrepreneurial mindset to enhance our processes and minimize errors.
  • Proven administrative skills, particularly with Microsoft Office applications.
  • A willingness to learn and a curious mindset, as we offer numerous opportunities for professional development and qualifications in this expanding industry.
  • Ability to collaborate effectively within a team, maintaining a positive attitude and resilience in adapting to changes.
  • A commitment to honesty and integrity, essential in a regulated financial environment and fundamental to our organizational values.

In return, you will be embraced by our Ardonagh family, joining an organization that prioritizes your well-being. Additional benefits include:

  • A generous holiday allowance of 26 days plus bank holidays.
  • Opportunities for career advancement across the Ardonagh family.
  • Support for obtaining CII or ACII qualifications to enhance your expertise and career prospects.
  • A pension scheme to prepare for your future.
  • Access to 24-hour support for both physical and mental well-being.
  • One paid volunteering day to contribute to our communities.
  • Recognition through the Spotlight Awards, celebrating exceptional talent within our group.

We offer genuine potential for both personal and professional growth. Be part of our journey and help us shape the future.