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Customer Experience Specialist
2 months ago
Maersk is a global leader in integrated logistics, with a rich history of innovation and transformation. Our mission is to redefine the boundaries of possibility, setting new standards for efficiency, sustainability, and excellence.
Job SummaryWe are seeking a highly skilled and motivated Customer Experience Consultant to join our team in Liverpool. As a key member of our Customer Service team, you will be responsible for delivering exceptional customer service, driving business growth, and improving operational efficiency.
Key Responsibilities- Deliver a 1st class level of customer service to our clients, professionally and efficiently at all times.
- Liaise with other key parties, including third-party suppliers and Maersk offices worldwide.
- Continuously innovate and look for new ways to improve the service we provide to our customers and increase business efficiency.
- Ensure all documents are processed accurately and timely, in line with company policies and guidelines.
- Produce internal and external reports and statistics as required, including client KPI reporting.
- Monitor the performance of third-party suppliers, identifying areas for improvement.
- Support clients in problem-solving, building an in-depth understanding of their business and the problems that impact it.
- Proactively identify challenges within clients' supply chain processes, suggesting possible solutions to optimize the process.
- Attend client and other meetings as required.
- Participate in Supply Chain Management project teams.
- Work on other ad-hoc tasks and projects as requested.
- Possession of a proactive approach and a positive can-do mindset.
- Excellent communication skills, with strong attention to detail and the ability to take on multiple tasks in a constantly changing environment.
- Ability to use rigorous logic and analytical skills to solve complex problems with effective solutions.
- Expertise with Microsoft applications: Word, Excel, Outlook.
- Good telephone manner and strong Customer Service mindset and approach.
- Outstanding attention to detail.
- 25 days annual leave, with the option to buy or sell 5 days.
- Annual bonus and pension scheme.
- Family-friendly benefits and retailer discounts through our partner Benekits.
- Access to our Employee Assistance Program, with free access to mental and financial health tools.
- Short-term incentives to recognize, appreciate, and reward outstanding results.
Maersk is committed to a diverse and inclusive workplace, embracing different styles of thinking. We are an equal opportunities employer, welcoming applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
