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Client Relationship Manager

2 months ago

Kent, United Kingdom Medtronic Full time

Transforming Healthcare Together
In this position, you will cultivate and enhance relationships with current clients. You will serve as the primary on-site liaison for Medtronic, interfacing with senior executives and management within client organizations.
Members of the Integrated Health Solutions (IHS) team are experienced professionals with comprehensive knowledge of the healthcare value chain and diverse expertise across various fields. They collaborate with hospital management teams to facilitate significant transformational changes, implement innovative growth strategies, optimize patient-centered care pathways, and enhance operational efficiency.

Key Responsibilities
As a Healthcare Service Operations Lead, your responsibilities will include:

• Overseeing all service delivery initiatives within designated accounts.

• Formulating and executing tailored action plans to ensure high-quality service delivery in accordance with contractual obligations, along with a KPI dashboard to monitor and assess the performance of the service delivery team.

• Nurturing stakeholder relationships within the account and the governance framework associated with the partnership.

• Identifying and engaging necessary IHS capabilities promptly.

• Leading, mentoring, and developing local operations staff on-site.

• Recognizing and escalating potential service challenges to implement timely preventive measures.

• Spotting cross-business sales opportunities and keeping the commercial business development team informed about performance and upselling prospects.

Essential Qualifications

• A degree in a relevant field or equivalent experience.

• Several years of experience in a healthcare setting.

• Proficiency in English, both spoken and written, with knowledge of a regional language.

• Experience interacting with hospital executives and stakeholders in the healthcare value chain and operations management.

• Proven experience in team leadership and management.

• Strong customer orientation and exceptional communication and presentation abilities.

• Willingness to travel domestically and occasionally within the EMEA region (10-25%).

Preferred Qualifications

• Strategic thinking capabilities, with the ability to develop group plans and achieve results.

• Proficient project management and operations management skills.

• Knowledge and experience in Lean Six Sigma methodologies.

Our Offerings
We provide a competitive salary and benefits package for all employees:

• Flexible work environment.

• Annual incentive plan based on company performance.

• Pension scheme and group discounts on healthcare insurance.

• Training opportunities through Cornerstone/Skills Lab.

• Employee Assistance Program and Recognize, our global recognition initiative.

Our Commitment to Diversity
Our steadfast commitment to inclusion, diversity, and equity (ID&E) ensures that there are no barriers to opportunity within Medtronic. We foster a culture where all employees feel they belong, are respected, and are valued for their unique experiences. We recognize that equity extends beyond our workplace, and we are dedicated to addressing systemic inequities in our communities to achieve sustainable impact. Grounded in our Mission, we strive to advance ID&E to enhance the well-being of Medtronic employees and accelerate innovation that delivers our lifesaving technologies to more individuals across the globe.