Property Operations Manager

4 weeks ago


Leatherhead, Surrey, United Kingdom Deverell Smith Recruitment Ltd Full time

Position: Residential Services Coordinator

Location: Leatherhead

Compensation: £28K-£30K

Working Hours: 9am to 6pm, Monday to Friday, with alternating Saturdays from 8am to 8pm (on a rota basis).

Deverell Smith Recruitment Ltd is seeking a dedicated Residential Services Coordinator to enhance the living experience for residents in a build-to-rent environment. If you possess a background in property management and customer service, this role may be ideal for you.

The Residential Services Coordinator is essential in delivering a seamless and enjoyable living experience for residents. Collaborating closely with the property management team, this role focuses on maximizing occupancy rates and ensuring properties are maintained to the highest standards.

Key Responsibilities:

  • Serve as the main point of contact for current and prospective residents.
  • Provide exceptional service from the initial inquiry through to move-in and throughout the residency.
  • Identify and implement improvements to elevate service standards.
  • Enhance customer satisfaction across various platforms.
  • Meet established goals for occupancy, revenue, and customer satisfaction metrics.
  • Oversee resident agreements, ensuring adherence to relevant standards and regulations.
  • Conduct thorough applicant evaluations and manage associated risks.
  • Perform property inspections to uphold maintenance standards and address issues promptly.
  • Facilitate the move-out process, including the management of deposit returns.
  • Engage in community events to enrich resident experiences.

Qualifications:

  • Experience in property management or lettings.
  • Strong foundation in customer service.
  • Familiarity with Microsoft Office and property management software.

Skills and Competencies:

  • Exceptional written and verbal communication abilities.
  • Confidence in engaging with diverse stakeholders.
  • Proactive approach to problem-solving.
  • Ability to adapt and thrive under pressure.
  • Meticulous attention to detail and effective prioritization of tasks.


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