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IT Systems Manager
2 months ago
PPL PRS is seeking an experienced IT Manager to lead the smooth operation of our IT systems. As a key member of our team, you will be responsible for ensuring the availability and reliability of our systems and networks, managing technology vendors, and implementing new technologies to improve efficiency and productivity.
Key Responsibilities- Leadership and Coaching
- Technology Systems and Infrastructure
- Strategic Partnerships
- Customer-Focused Technology Services
- Business Alignment
- Contractual SLAs
- Service and Security Performance
- Technology Market Awareness
- Event Management
- Technology Inventory Management
- Software and Hardware License Renewal
- Internal IT Documentation
- Customer Service Orientation
Essential:
- Experience in a similar IT/Technology role
- At least 2 years of people management experience
- Experience managing third-party providers in technology services
- Experience in managing cyber security
- Strong Microsoft systems software skills
- Experience with Cloud/SaaS technologies
- Experience managing and monitoring metrics and service KPIs
- Experience in Microsoft Azure
- Experience working to ITIL standards
- Excellent problem-solving skills and attention to detail
- Ability to work independently and as part of a team
Desirable:
- BSc/BA in Computer Science or equivalent
- Certifications in Microsoft 365 and/or Azure Administration
- Certifications in ITIL 4
- Experience taking a company through cyber security accreditation
- Project Management experience
- Experience with CIS/NIST IT Security Standards
- Experience with various technologies
PPL PRS is an equal opportunities employer. Our mission is to recruit a diverse workforce and create inclusive teams.
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