Head of Client Services

2 months ago

Glasgow, Glasgow City, United Kingdom PA Media Group Full time

About PA Media Group

PA Media Group is a leading media company that operates at the forefront of the industry. We are committed to delivering exceptional results and fostering a culture of innovation.

Job Overview

We are seeking an experienced professional to join our team as Head of Client Services. This is a temporary position, covering parental leave for 12 months. As a crucial member of our management team, you will guide our Client Services and Strategy team with your knowledge and expertise.

Key Responsibilities

  • Client Engagement: Develop and maintain strong relationships with key clients, consistently surpassing expectations.
  • Team Leadership: Lead and mentor the Client Services & Strategy team, focusing on team development and positive work practices.
  • Revenue Increase: Identify and capitalize on opportunities to boost revenue across key accounts.
  • Client Innovation: Present growth opportunities to clients in a compelling manner, while actively managing risks.
  • Presentations and Pitches: Assist in new business efforts by delivering exceptional pitches and proposals.
  • Operational Excellence: Ensure high-quality work for clients, establish processes for improvement, and promote collaboration for client success.
  • Industry Awareness: Stay informed about industry trends and news to inform client strategies.

Requirements

  • Extensive experience in a marketing/media agency, preferably in social media
  • Strong experience working with diverse teams
  • Excellent communication and leadership skills
  • Commercial acumen and negotiation skills
  • Experience in line management and team leadership

Benefits

  • Competitive salary
  • Hybrid and flexible work arrangements
  • Generous holiday allowance and other perks
  • Health and wellbeing benefits
  • Training and development opportunities
  • Pension plan
  • Option for hybrid working between office and home

Inclusion

We are committed to creating an inclusive work environment that values your skills and background. We support flexible working arrangements and encourage a healthy work-life balance.

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