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Executive Venue Manager

2 months ago

Aylesford, United Kingdom N.E. Recruitment Full time
Job Description

Job Title: General Manager - Events Venue

Job Type: Full-time

Location: Aylesford, Kent

Job Description:

We are seeking an experienced and skilled General Manager to oversee the day-to-day operations of our events venue in Aylesford, Kent. As a key member of our team, you will be responsible for ensuring the smooth execution of events, maximizing revenue, and upholding the venue's reputation.

Key Responsibilities:

  • Operational Management:
    • Oversee daily operations of the venue, ensuring high standards of service and safety.
    • Coordinate all aspects of events, including setup, execution, and breakdown.
    • Ensure compliance with health, safety, and legal regulations.
    • Manage facilities, inventory, equipment, and supplies, ensuring timely maintenance and replacements.
  • Financial Management:
    • Develop and manage the venue's annual budget, including forecasting, monitoring expenses, and controlling costs.
    • Maximize revenue through effective pricing strategies, upselling opportunities, and cost management.
    • Prepare financial reports, including profit and loss statements, and present them to senior management.
  • Team Leadership:
    • Recruit, train, and manage venue staff, including event coordinators, operations staff, and support teams.
    • Foster a positive work environment that encourages teamwork, performance excellence, and employee development.
    • Conduct regular performance reviews and provide coaching, feedback, and training to staff.
  • Client Relationship Management:
    • Act as the primary point of contact for clients, building and maintaining strong relationships.
    • Oversee the end-to-end client experience, from initial enquiry to post-event follow-up.
    • Handle client issues and complaints promptly and professionally, ensuring client satisfaction.
  • Marketing and Sales:
    • Collaborate with the marketing manager to develop and implement strategies to promote the venue and attract new business.
    • Identify and pursue new business opportunities, partnerships, and collaborations.
    • Attend networking events and industry conferences to represent the venue and build relationships.
  • Strategic Planning:
    • Develop and execute the venue's strategic plan in alignment with overall business goals.
    • Conduct market research and analyse trends to identify opportunities for growth and improvement.
    • Develop and implement policies and procedures to enhance operational efficiency and customer experience.

Requirements:

  • Proven experience in managing an events venue, hospitality, or a related field.
  • Strong leadership and team management skills, with experience in recruiting, training, and developing staff.
  • Excellent communication and interpersonal skills, with the ability to build and maintain strong client and supplier relationships.
  • Demonstrate experience in financial management, budgeting, and reporting.
  • Strong organizational skills with the ability to multitask and prioritize in a fast-paced environment.
  • Knowledge of health, safety, and legal regulations related to events and venue management.
  • Proficiency in event management software, Microsoft Office Suite, and other relevant tools.

Desirable Qualifications:

  • Degree in Hospitality Management, Business Administration, or a related field.
  • Experience in sales and marketing within the events or hospitality industry.
  • Familiarity with local market trends and competitor analysis.

Working Conditions:

  • The role may require working evenings, weekends, and public holidays depending on event schedules.
  • Flexibility to be on call to address urgent venue or client needs.
  • Ability to travel locally to attend meetings, site visits, and industry events.

Salary: £30,000 - £32,000 per annum, plus a share of the gratuities, and a bonus scheme potential.