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Service Coordinator

2 months ago

Cannock, Staffordshire, United Kingdom ISS Full time

Job Summary

ISS is seeking an experienced Operational Support Specialist to join our team. As an Operational Support Specialist, you will play a critical role in providing essential support to our operational field teams, account teams, and other relevant departments.

Key Responsibilities

  • Coordinate schedules and manage documentation to ensure smooth operations and timely delivery of services.
  • Facilitate communication between different teams to ensure effective collaboration and problem-solving.
  • Develop and maintain good working relationships with internal and external customers.
  • Collate data and input information into relevant reporting systems as required.
  • Create and maintain business reports and records of activity for resourcing statistics.
  • Provide supplier liaison support for agency and purchasing queries.
  • Ensure compliance with hiring guidelines and maintain accurate records.

Requirements

  • Experience in adhering to customer and business KPIs and SLAs.
  • Intermediate level proficiency in Microsoft Excel and other Microsoft applications.
  • Ability to work on own initiative and respond to short-term work volume variations.
  • Good communication and effective call handling skills.
  • Experience in reporting and communicating data to clients and team members.
  • Proactive approach to delivering excellent customer service.
  • Analytical and methodical approach.
  • Well-organised, deadline-oriented, and able to multi-task.

About ISS

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. We understand every aspect of the user experience and are committed to doing business the right way. Our passion is people, and we offer a challenging and exciting career in an organisation with people at its heart.