Lodge Manager

2 days ago


Canterbury, Kent, United Kingdom Churchill Estates Management Ltd Full time
About the Role

We are seeking an exceptional Lodge Manager to join our team at Churchill Estates Management Ltd. As a key member of our staff, you will be responsible for managing the day-to-day operations of our retirement development, ensuring a high level of customer service and satisfaction for our residents.

Key Responsibilities
  • Manage the maintenance of the property, including scheduling and coordinating repairs and maintenance tasks
  • Provide a first-class service to residents, responding to their needs and concerns in a timely and professional manner
  • Liaise with contractors, suppliers, and other stakeholders to ensure smooth operations
  • Organize activities and events for residents, promoting a sense of community and social interaction
  • Conduct health and safety checks, ensuring the property meets all relevant standards and regulations
  • Manage the administration of the site, including maintaining records and reports
Requirements
  • Experience in a similar role, preferably in the retirement living or social housing sector
  • Excellent customer service skills, with the ability to work with a range of residents and stakeholders
  • Strong administrative skills, including proficiency in Microsoft Office applications
  • Ability to work independently, using initiative and judgment to resolve problems and make decisions
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with residents and colleagues
What We Offer
  • Annual holiday entitlement of 24 days + Bank Holidays
  • A day off on your Birthday
  • Life Assurance
  • Eye Care reimbursement
  • Colleague Introduction reward scheme
  • Professional development and qualifications
  • Thorough induction and ongoing training


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