Customer Product Support Specialist

4 days ago


Tewkesbury, Gloucestershire, United Kingdom Axion Recruitment Full time

Product Support Engineer Opportunity

We are working with Axion Recruitment to find a Product Support Engineer to join their team.

  • Provide technical assistance to existing customers through various communication channels
  • Support and train internal and external application engineers
  • Facilitate communication between customers and development teams
  • Produce technical documentation and communications
  • Collaborate with customers to create high-quality technical solutions using Axion Recruitment's products
  • Work closely with the R&D team throughout the product development cycle to ensure product needs align with customer feedback

Requirements:

  • Bachelor's degree or equivalent qualification in Mechanical, Mechatronic, or Electronic engineering
  • Ability to communicate ideas clearly, both verbally and in writing
  • Understanding of customer needs, including typical manufacturing processes
  • Ability to work collaboratively in a team environment
  • Strong analytical and problem-solving skills
  • Ability to produce technical documentation to a professional standard
  • A valid passport ensuring unrestricted travel to and from the UK
  • A valid UK driving license

Desirable Requirements:

  • Experience with standalone automation systems, such as PLC or Motion Controller
  • Knowledge of a programming language, such as C, BASIC, or Python
  • Programming with standard IEC languages
  • Application and configuration of Industrial Robots
  • Use of real-time deterministic networks
  • Programming and configuration of touch-screen HMIs
  • Practical experience with electrical interfacing between devices in an automation system


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