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Principal Pre-Sales Solutions Engineer

2 months ago

London, Greater London, United Kingdom Pendo Full time
About the Role

We are seeking a highly skilled Principal Pre-Sales Solutions Engineer to join our EMEA Enterprise sales team. As a technical expert, you will play a critical role in aligning Pendo's solutions to customers' business challenges.

Key Responsibilities
  • Collaborate with Enterprise Sales Organization: Work closely with our account executives to help win business and expand Pendo's offerings within our EMEA customer base.
  • Craft and Deliver Sales Presentations: Develop and deliver sales presentations and demonstrations that showcase how Pendo can uniquely address customers' needs and deliver value.
  • Scope and Execute Proof of Value Evaluations: Gather technical requirements, define success criteria, guide installation, and conduct hands-on workshops and trainings to ensure a smooth handoff to implementation teams.
  • Address Technical Questions: Respond to prospects' technical questions on Pendo's technology, installation, security, and data privacy.
  • Gather Technical Requirements and Validate Technical Fit: Ensure a smooth handoff to implementation teams and set up customers for success.
  • Cross-Functional Collaboration: Collaborate with product, engineering, customer success, and others to gather customer feedback and escalate deal-blocking issues.
  • Respond to RFI/RFP/Security Documentation Requests: Provide timely and accurate responses to requests for information, proposals, and security documentation.
  • Mentor and Industry Expert: Contribute relevant content, processes, and thought leadership that advance the sales team strategy and goals.
Requirements
  • 8+ Years in Customer-Facing Role: Experience working with large enterprises and Fortune 500 Europe accounts, with 5+ years specific to pre-sales experience.
  • Experience with MEDDICC Framework: Familiarity with teams using the MEDDICC framework and how it translates to value-based demos.
  • Hands-On Experience with Web or Mobile Technologies: Experience working with/troubleshooting web (HTML, CSS, JavaScript, REST APIs) or mobile technologies.
  • Excellent Presentation and Product Demonstration Skills: Ability to adapt to both executives and technical buyers.
  • Leadership Qualities: High levels of responsibility and personal ownership, proactivity, open-mindedness, and desire to mentor others.
  • Master of Sales Engineering Craft: Passion for sales excellence and winning.
About Pendo

Pendo was founded in 2013 by former product managers who combined their heads and hearts to build something they wanted but never had as product managers - a simple way to understand and attack what truly drives product success. Our mission is to improve society's experience with software.