Workshop Operations Manager

3 weeks ago


Farnham, Surrey, United Kingdom Sprint Recruitment Limited Full time
Workshop Controller Job Description

We are seeking an experienced and ambitious Workshop Controller to join our team at Sprint Recruitment Limited in Farnham, Surrey.

Key Responsibilities:
  • Manage and develop a strong team of workshop staff, ensuring optimum productivity and performance.
  • Plan and control workshop operations, ensuring effective use of resources and adherence to pre-determined job times.
  • Monitor repair status and identify opportunities to minimize downtime.
  • Review and organize work to ensure all resources are fully utilized, and allocate tasks to the appropriate skill level.
  • Adhere to pre-authorised and agreed prices for workshop services, and ensure accurate documentation is provided to customers.
  • Manage and update the WIP, taking corrective measures and actions in a timely manner.
  • Liaise with the Parts Department to ensure the correct parts and quantities are ordered and available.
  • Plan and manage staff holidays and absence, ensuring operational hours are fully covered.
  • Work with customers to resolve issues and ensure customer satisfaction.
  • Ensure company HR policies are applied correctly, fairly, and consistently.
  • Responsible for all aspects of Health & Safety on site, ensuring appropriate use of PPE.
Requirements:
  • Previous experience of Workshop Controlling, Supervising, or Managing in a Commercial Vehicle Workshop, Fleet Workshop, or Vehicle Maintenance Unit.
  • Strong leadership and management skills, with the ability to motivate and organize a team.
  • Results-oriented, with the ability to identify and implement actions to complete tasks and meet customer needs.
  • Problem-solving skills, with the ability to think creatively and deliver solutions that benefit the customer and the business.
  • Excellent communication and interpersonal skills, with the ability to interact with others in a fair, positive, and professional manner.
  • Quality-focused, with the ability to ensure a high-quality service at all times.

If you are a motivated and experienced Workshop Controller looking for a new challenge, please contact Danica Baker at Sprint Recruitment Limited.



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