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Healthcare Receptionist and Patient Coordinator

3 months ago


Gloucester, Gloucestershire, United Kingdom Longlevens Surgery Full time

Position Overview

We are seeking a dedicated and organized part-time Healthcare Receptionist and Patient Coordinator to join our esteemed team at Longlevens Surgery. This role is ideal for individuals who are passionate about providing exceptional patient care and thrive in a dynamic healthcare setting.

Key Responsibilities

The successful candidate will be responsible for:

  • Welcoming patients upon arrival and assisting with inquiries and check-ins.
  • Managing incoming calls to address patient queries and facilitate appointment scheduling.
  • Handling email communications and website inquiries efficiently.
  • Processing medication requests in a timely manner.
  • Performing daily administrative tasks to support the practice's operations.

About Longlevens Surgery

Longlevens Surgery is a training practice located on the outskirts of Gloucester, committed to delivering the highest quality of service to our patients. As part of our team, you will play a vital role in achieving this goal.

Employee Benefits

  • Participation in staff social events.
  • Access to NHS pension scheme.
  • Cycle to work initiative.
  • Health and wellbeing programs.
  • Provision of sick pay.
  • Uniform provided.

Candidate Profile

We are looking for individuals who possess:

  • Outstanding customer service skills and a professional telephone demeanor.
  • Strong organizational abilities and effective multitasking capabilities.
  • Proficient IT skills.
  • A genuine concern for patient welfare, complemented by a friendly and approachable attitude.
  • A proactive approach to learning and adapting.
  • Excellent communication skills.

Experience Requirements

Essential:

  • Experience working in a GP Surgery is preferred, along with confidence in handling telephone communications.