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Retail Operations Manager

2 months ago

London, Greater London, United Kingdom Octavia Full time

About Octavia

Octavia is a local charity supporting local people, and our charity retail division is going through a period of growth. We are looking for experienced assistant shop managers or retail assistants with strong commercial acumen to join our team.

Key Responsibilities

  • Support the Shop Manager in the day-to-day running of the shop, including visual merchandising and customer journey management.
  • Display donated stock in a visually appealing manner to create a high-end shop feel and maximize sales.
  • Achieve agreed sales targets and ensure accurate cash handling and reporting.
  • Work with the manager to recruit, train, and motivate a team of volunteers.
  • Stepping up as Shop Manager when required, attending meetings, and taking on necessary management duties.
  • Ensure Health & Safety guidelines are followed to ensure staff and customers are kept safe.
  • Manage Gift Aid processes and ensure accurate cashing up is completed daily.
  • Support all fundraising activity across Octavia.

Requirements

  • Experience working within a charity retail shop or a background in high street retail.
  • Excellent customer service, team working, and communication skills.
  • Knowledge of displaying, selling, and promoting high-end luxury items.
  • Commercial awareness and ability to create a customer journey to the highest level.
  • Ability to stay calm under pressure, be a problem solver, and decision maker.
  • Good level of numeracy.
  • Ability to create high-end visual displays and shop layouts.
  • At least two years' previous experience in a retail environment.

Benefits

This is a 35-hour per week role paying an annual salary of £21,737, plus fantastic benefits including up to 10% pension contributions and the opportunity to work in a supportive and collaborative team.