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Retail Sales Associate

2 months ago

Inverness, Highland, United Kingdom Topps Tiles Full time

Job Summary:

We are seeking a dynamic and experienced Branch Assistant to join our team at Topps Tiles. As a key member of our sales and customer service team, you will be responsible for providing exceptional customer service, promoting our tile and associated product ranges, and contributing to the profitability and reputation of your branch.

Key Responsibilities:

  • Use your product knowledge and expertise to sell and advise customers on our tile and associated product ranges.
  • Represent the Topps Tiles brand and contribute to the profitability and reputation of your branch by working as part of a team to achieve sales targets.
  • Deal with customers face-to-face and provide a welcoming and confident approach.
  • Ensure showrooms are clean and tidy, and maintain branch standards.
  • Carry out all cash transactions, refunds, and till processes accurately and in accordance with branch procedures.
  • Maintain an awareness of interior design trends and the role that tiles have in renovation schemes.
  • Complete customer orders and offer specific advice to customers on products and their use.
  • Offer exceptional customer service, even when under pressure.

Requirements:

  • Previous experience in a retail environment.
  • Interest in interior design trends.
  • Excellent customer service skills.
  • Ability to work well under pressure and handle multiple tasks.
  • Strong communication and interpersonal skills.
  • Attention to detail and accuracy in handling transactions.

What We Offer:

  • A competitive basic salary.
  • No evening, Christmas Eve, or Boxing Day working.
  • Training, development, and promotion opportunities for your longer-term career goals.

About Us:

Topps Tiles is a leading retailer in the tile industry, known for our extensive range of high-quality products and exceptional customer service. We are part of the Topps Group, which includes Topps Tiles, Parkside, Tile Warehouse, and ProTiler.

Why Work for Us:

  • We offer a dynamic and supportive work environment.
  • We provide opportunities for career development and growth.
  • We value our employees and offer a competitive benefits package.