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Service Delivery Manager

2 months ago

Ipswich, Suffolk, United Kingdom Gallagher Full time
Service Delivery Manager

As a Service Delivery Manager at Gallagher, you will play a pivotal role in ensuring the seamless delivery of services to our clients. Your primary responsibility will be to manage, maintain, and control an assigned client base to guarantee client retention. You will be the key point of contact for customers, supporting the sales team with new business and renewals, and collaborating with operational managers and claims teams to deliver specific service level agreements.

Key Responsibilities:

  • Represent Gallagher with customers, ensuring exceptional service delivery
  • Support the sales team with new business and renewals, driving growth and revenue
  • Collaborate with operational managers and claims teams to deliver service level agreements
  • Oversee and complete key performance indicator packs, driving business performance
  • Resolve customer queries and issues, providing timely and effective solutions

Requirements:

  • High level knowledge of Third Party Administrators and associated insurance skills
  • Strong relationship management skills, with the ability to deal with customers and individuals at a senior level
  • Ability to work under pressure and without supervision
  • Excellent IT skills, including Microsoft Word, Excel, and Outlook

What We Offer:

  • Competitive salary and benefits package
  • Minimum of 25 days holiday, plus bank holidays, and the option to 'buy' extra days
  • Defined contribution pension scheme, with Gallagher contributing to your retirement
  • Life insurance, paying 4x your basic annual salary, with the option to top-up to 10x
  • Health cash plan or Private medical insurance
  • Employee Stock Purchase plan, offering company shares at a discount
  • Share incentive plan, HMRC approved, tax effective, stock purchase plan
  • Critical illness cover
  • Discounted gym membership, with over 3,000 gyms nationally
  • Season ticket loan
  • Access to a discounted voucher portal to save money on your weekly shop or next big purchase

We Value Inclusion and Diversity:

Gallagher is committed to creating an inclusive and diverse workplace, where everyone feels valued and respected. We believe that our employees' diverse identities, experiences, and talents are essential to our success, and we strive to create a workplace that is free from discrimination and harassment.