Chief Customer Experience Officer

3 weeks ago


Exeter, Devon, United Kingdom Nityo Infotech Limited Full time
Job Description

Our client, Nityo Infotech Limited, is seeking a seasoned professional to fill the role of Head of Customer Management. This position is a key hire for the company, and the successful candidate will play a critical role in shaping the customer experience.

Key Responsibilities
  • Implementing hardware and SaaS technology products and/or projects, leveraging expertise to drive business growth.
  • Developing and maintaining processes, policies, training, and best practices in a fast-paced SaaS or technology-focused organization.
  • Creating and delivering project plans, ensuring timely and successful project execution.
  • Building and maintaining strong relationships with stakeholders, fostering a collaborative environment.
  • Analyzing data, creating insightful reports and dashboards, and providing actionable recommendations to drive business decisions.
Requirements
  • Proven experience in implementing hardware and SaaS technology products and/or projects.
  • Strong background in developing and maintaining processes, policies, training, and best practices.
  • Excellent project management skills, with a track record of delivering projects on time and within budget.
  • Strong stakeholder management skills, with the ability to build and maintain relationships with key stakeholders.
  • Strong analytical and problem-solving skills, with the ability to analyze data and create insightful reports and dashboards.

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