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Sales and Account Manager

2 months ago

Wetherby, Leeds, United Kingdom EPH Creative Full time
About the Role

We are seeking an experienced Sales and Account Manager to join our dynamic sales team at EPH Creative, a leading event and theming supplier in the UK.

Key Responsibilities:
  • Build and maintain strong relationships with key clients and accounts.
  • Handle client inquiries, deliver exceptional customer service, and identify opportunities for upselling.
  • Achieve sales targets and team Key Performance Indicators (KPIs).
  • Process rental orders via our Customer Relationship Management (CRM) and Rental Management System (RMS).
  • Follow up with clients after events and resolve any issues that may arise.
  • Collaborate with other departments to meet client needs and expectations.
  • Re-engage with lapsed clients and pursue new business opportunities.
  • Maintain accurate client records and assist with team training.
  • Attend trade and hospitality shows as required.
What We Offer:
  • A generous holiday allowance and an additional paid day off on your birthday.
  • A company pension scheme.
  • Excellent kitchen facilities and break-out area.
  • Annual team events, including a Family & Friends Day and Staff Party.
  • The opportunity to borrow props and décor for personal special occasions.
  • Free on-site parking.
The Ideal Candidate:

We are looking for a proactive and experienced professional who excels in a fast-paced environment and has a proven track record in sales and account management, ideally within the event and hospitality sector.

  • Experience in sales and account management, preferably in the event and hospitality sector.
  • The ability to manage a high volume of inquiries and achieve sales targets.
  • Confidence in client interactions via phone, email, and in-person.
  • Strong upselling skills and the ability to prioritize and manage time effectively.
  • Excellent communication skills and attention to detail.
  • Proactive, self-motivated, and able to work effectively in a collaborative team environment.
  • Flexible, customer-focused, and passionate about client success.