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Void Operations Manager

2 months ago

London, Greater London, United Kingdom Wates Group Full time

Job Summary

We are seeking a skilled Void Supervisor to join our Wates Group team within our Responsive Maintenance division. As a Void Supervisor, you will be responsible for delivering high-quality service to our residents, managing work scheduling, and ensuring consistent performance against targets.

Key Responsibilities

  • Manage the responsive repairs function to ensure efficient and effective service delivery.
  • Represent Wates Group at client and resident performance meetings, as requested by the Operations Manager.
  • Monitor quality of work through inspection, inspection reports, analysis of key performance indicators, and customer satisfaction surveys.
  • Lead, manage, and contribute to the development of your team, determining optimum employment levels to comply with service provision.
  • Ensure compliance with company procedures, standards, and SLAs.

Requirements

  • Full UK driving licence.
  • Excellent communication and problem-solving skills.
  • Ability to multi-task and work to tight deadlines.
  • Prior responsive maintenance experience is essential.

About Wates Group

Wates Group is a leading family-owned development, building, and property maintenance company, founded over 125 years ago. We are driven by our purpose, 'reimagining places for people to thrive,' and our three promises:

Thriving Places – working with customers, partners, and communities to create sustainable, inclusive, and full of opportunity places.

Thriving Planet – protecting nature and taking action on climate change by collaborating and innovating with partners.

Thriving People – creating opportunities and relationships so that everyone who works for and with us feels included, invested in, and treated with care.

We are proud to be recognised as Gold Investors in People and as a Disability Confident employer. We ensure that our recruitment processes do not treat anyone less favourably due to an offending background.