Void Operations Manager

15 hours ago


London, Greater London, United Kingdom Wates Full time

We are seeking a skilled Void Operations Manager to oversee the delivery of reactive maintenance services to our residents in the Lambeth area.

Key responsibilities will include:

  • Ensuring high-quality service delivery through effective work scheduling and management in accordance with company procedures and standards.
  • Representing Wates at client and resident performance meetings as requested by the Operations Manager.
  • Managing the responsive repairs function to achieve consistent performance against targets.
  • Effectively managing material costs and ensuring adherence to correct processes and procedures.
  • Monitoring the quality of work through inspection, inspection reports, and analysis of key performance indicators and customer satisfaction surveys.
  • Leading, managing, and contributing to the development of the team, and determining optimum employment levels to meet service requirements.

A full UK driving licence is required for this role.

To succeed, you must be an excellent communicator with the ability to problem-solve, multitask, and work under pressure. Prior experience in responsive maintenance is essential.



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