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Customer Success Manager
2 months ago
We are seeking a highly skilled Customer Success Manager to join our Account Management function in Amsterdam. As a key member of our team, you will be responsible for driving customer retention and growth for our Dutch-based customers.
Key Responsibilities- Establish strong relationships with customers to ensure their overall satisfaction with Trustpilot products.
- Develop and implement customer success plans to drive adoption and ensure contract renewal.
- Conduct regular business reviews to understand customer objectives and key performance indicators.
- Provide expert advice on best practices to drive ROI and ensure Trustpilot delivers against customer needs.
- Act as a trusted advisor, advocating customer needs back to internal teams.
- Upsell Trustpilot products and identify new revenue opportunities.
- Monitor and improve customer health scores to increase renewal rates and reduce churn.
- Fluent in Dutch and English.
- Experience managing a large portfolio of SME and Enterprise customer accounts.
- Proven track record of hitting targets in similar capacity.
- Demonstrated experience with subscription-based, renewal license models.
- Excellent communication and negotiation skills.
- Able to build and maintain strong relationships with multiple stakeholders.
- On-going career development and training.
- Hybrid working model with 2/3 days on-site and 1/3 working from home.
- Competitive compensation package and bonus.
- 25 days annual leave.
- 2 paid volunteering days per year.
- Access to Trustpilot Academy, LinkedIn Learning, and Blinkist.
- Full access to Headspace and Employee Assistance Plan.
Trustpilot is a global leader in review management, with over 300 million reviews and 57 million monthly active users. We're driven by connection and our culture is built on relationships, collaboration, and respect. We're an equal opportunity workplace with diverse perspectives and ideas.
