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Homeless Support Manager

2 months ago

Liverpool, Liverpool, United Kingdom RIGHT PROPERTY SOLUTIONS (NW) LTD. Full time
Job Description

About Right Property Solutions (NW) Ltd.

Right Property Solutions (NW) Ltd. is a leading provider of accommodation and support services for homeless families and individuals. Our mission is to deliver flexible, outcome-focused support to enable Service Users to achieve greater independence and stability whilst staying in our temporary accommodation. We are committed to providing safe and furnished accommodation while addressing the full range of support needs, goals, and aspirations of our Service Users.

Job Overview:

The Service Support Manager will play a crucial role in overseeing the delivery of support services to homeless families and individuals within furnished accommodation. This role involves managing a team of support staff, ensuring the implementation of outcome-based support plans, fostering positive move-on strategies, and facilitating Service User engagement.

Key Responsibilities:

  • Supervision and Team Management:
    • Lead and manage a team of support staff.
    • Ensure the team adheres to flexible support delivery, including weekly visits and additional contact as needed.
    • Ensure the support plan delivers against the contract Key Performance Indicators.
  • Support Planning and Implementation:
    • Oversee the development of outcome-based support plans within 7 days of Service Users moving into the property utilizing industry leading software from Homeless Link UK.
    • Focus on encouraging Service Users to move away from homelessness or rough sleeping, stabilizing their lifestyle.
  • Move-On Strategies:
    • Plan and implement strategies to move Service Users toward greater independence in a timely manner.
    • Identify and access appropriate services for Service Users requiring specialist support with partner agencies.
  • Engagement and Communication:
    • Facilitate access to interpreters when needed.
    • Proactively engage with Service Users, including those not actively participating, through visits and contact outside agreed support hours.
  • Emergency Preparedness:
    • Ensure Service Users are informed about emergency procedures and provided with relevant contact information.
    • Develop and implement a proactive approach to managing and addressing incidents of conflict or bullying.
  • Service User Involvement:
    • Implement mechanisms for Service User involvement, including informal/social activities and structured sessions in partnership with external agencies.
  • Safety and Security:
    • Foster a safe and secure environment within the service.
    • Develop and implement a proactive approach to managing and addressing incidents of conflict or bullying.
  • Communication and Documentation:
    • Communicate policies, procedures, and relevant documents to Service Users in an accessible manner.
    • Ensure Service Users have necessary contact details for reporting concerns or adverse incidents.

Requirements:

  • Advance DBS check
  • Bachelor's degree in social work, Human Services, or related field.
  • Proven experience in managing support services for vulnerable populations.
  • Familiarity with housing and homelessness issues.
  • Strong interpersonal and communication skills.