Sales Consultant, West Malling

4 weeks ago


West Malling ME UY, United Kingdom Vistry Group PLC Full time
About the Role

We are seeking a highly motivated and experienced Sales Consultant to join our team at Vistry Group PLC. As a Sales Consultant, you will be responsible for delivering exceptional customer service and driving sales growth in our Kent region.

Key Responsibilities
  • Proactively seek out prospective sales opportunities and follow up with customers to optimize business outcomes.
  • Create and deliver engaging sales pitches and tours of our show homes and developments.
  • Negotiate with customers to ensure the best sales outcomes for the business.
  • Utilize technology to innovate and generate sales in diverse environmental and economic conditions.
  • Effectively manage appointments with pre-booked customers and ensure seamless customer experiences.
  • Have a detailed knowledge of our Vistry Homes and build progress on your designated development to provide customers with every opportunity to purchase a new home.
  • Proactively manage and follow the sales process and customer journey as per our Vistry process and procedures.
  • Implement our continuous drive to deliver exceptional customer service by advocating the customer journey and consistently exceeding customer expectations.
  • Proactively work as a member of the sales team and demonstrate effective team working skills.
  • Evaluate each sale to identify opportunities for improvement and growth.
  • Ensure every customer contact is recorded on our CRM system and in line with GDPR.
  • Deal with all customers in a polite, friendly, and efficient manner.
  • Ensure customers are kept fully and regularly informed of the progress of their purchase.
  • Respond to all cancellations and make every effort to 'save' and renegotiate the reservation if necessary.
  • Have detailed knowledge of all relevant purchase assistance schemes and alternative developments.
  • Ensure competitor analysis is undertaken as determined by Sales Manager.
  • Carry out daily tasks required for your development.
  • Take responsibility for all company property and equipment across each site within the specified sales hub.
About Us

Vistry Group PLC is the UK's leading provider of affordable mixed-tenure homes. Our core values of integrity, caring, and quality shape all we do. We're proud to be a partnership-led approach that helps us build sustainable communities where they're needed most.

We're a diverse and inclusive organization that values everyone treated fairly and respectfully. We offer a range of benefits, including competitive salaries, annual bonuses, and a contributory pension scheme. If you're passionate about delivering exceptional customer service and driving sales growth, we'd love to hear from you.


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