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IT Support Specialist
2 months ago
Coinford Ltd is seeking a highly skilled and motivated IT Support Specialist to join our team. As a key member of our IT department, you will be responsible for providing top-notch technical support to our staff, ensuring that our IT systems and infrastructure run smoothly and efficiently.
Key Responsibilities- Technical Support: Provide timely and effective technical support to our staff, resolving hardware and software issues, and ensuring that our IT systems are up and running at all times.
- Help Desk Operations: Manage and respond to help desk tickets, prioritizing and escalating issues as necessary to ensure prompt resolution.
- System Administration: Configure and maintain our IT systems, including desktops, laptops, printers, and mobile devices, ensuring that they are secure, up-to-date, and functioning correctly.
- Network Support: Provide support for our network infrastructure, including troubleshooting and resolving issues related to connectivity, security, and performance.
- Asset Management: Manage and maintain our IT assets, including inventory, procurement, and disposal of equipment, ensuring that we are in compliance with company policies and regulations.
- Communication: Communicate effectively with staff, management, and external vendors, providing clear and concise information about IT issues, solutions, and best practices.
- Technical Skills: Strong understanding of IT hardware and software, including operating systems, applications, and network protocols.
- Communication Skills: Excellent communication and interpersonal skills, with the ability to work effectively with staff at all levels.
- Problem-Solving Skills: Strong problem-solving and analytical skills, with the ability to troubleshoot and resolve complex technical issues.
- Organizational Skills: Strong organizational and time management skills, with the ability to prioritize tasks and manage multiple projects simultaneously.
- CompTIA A+: CompTIA A+ certification or equivalent experience.
- Network+: Network+ certification or equivalent experience.
- Microsoft MTA: Microsoft MTA certification or equivalent experience.
What We Offer: A competitive salary, comprehensive benefits package, and opportunities for professional growth and development in a dynamic and supportive work environment.
