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Senior Client Relationship Manager

3 months ago

Worcester, United Kingdom Talent Finder Jobs Full time

Senior Client Relationship Manager | Remote | Full Time | £50,000 per annum

Talent Finder Jobs is on the lookout for a Senior Client Relationship Manager to oversee and cultivate relationships with our most significant clients. Your role will involve establishing robust partnerships, enhancing client satisfaction, and driving revenue growth through both new and existing accounts. This position demands a blend of sales proficiency, strategic insight, and outstanding communication skills to ensure the success and retention of vital accounts.

Are you the ideal candidate?

  • A degree in business management, sales, or a related discipline, or equivalent professional experience
  • Demonstrated experience in sales, key account management, or relevant customer relationship management roles
  • Familiarity with the industry or market in which the organization operates
  • Proficient in CRM software and other essential sales tools
  • Strong business acumen and financial insight
  • Willingness to travel for client meetings as necessary
  • Additional certifications or training in sales, account management, or customer relationship management is advantageous
  • Exceptional sales and account management capabilities, with a proven history of effectively managing key accounts and meeting revenue goals.
  • Excellent communication and interpersonal skills to engage effectively with clients, comprehend their needs, and foster long-term relationships.
  • Strategic mindset and problem-solving skills to identify client challenges, propose innovative solutions, and stimulate business growth.
  • Strong negotiation and influencing abilities to navigate complex client relationships and achieve mutually beneficial outcomes.
  • Analytical approach with the capacity to interpret data, extract insights, and make informed decisions.
  • Outstanding organizational and time management skills to prioritize tasks, manage multiple projects, and meet deadlines.
  • Proficient in CRM software and Microsoft Office Suite for managing client information, tracking activities, and generating reports.
  • Proactive and self-driven with a commitment to delivering exceptional customer service.
  • Ability to work independently as well as collaboratively within a team environment.
  • In-depth industry knowledge and understanding of market dynamics.

What will your responsibilities entail?

  • Establish and maintain strong relationships with key clients, acting as their primary contact for all business-related matters
  • Develop and execute strategic account plans to meet sales objectives, promote account growth, and uncover new business opportunities
  • Conduct regular business reviews with clients to evaluate their needs, address concerns, and provide solutions that align with their goals
  • Collaborate with cross-functional teams, including sales, marketing, and customer support, to ensure seamless delivery of products/services and an exceptional customer experience
  • Identify upselling and cross-selling opportunities within existing accounts to maximize revenue generation
  • Stay informed about industry trends, market conditions, and competitor activities to proactively identify potential threats and opportunities
  • Prepare and present reports on account performance, sales forecasts, and market insights to internal stakeholders
  • Manage contract negotiations, renewals, and pricing discussions in partnership with the sales team
  • Deliver exceptional customer service by promptly addressing client inquiries, resolving issues, and coordinating with internal teams to provide timely solutions
  • Work with product development teams to relay feedback and insights from clients, contributing to the development of new products/services

What can you anticipate in return?

  • Remote working opportunities
  • Company vehicle provision
  • A fantastic work-life balance, enabling you to thrive in your role while enjoying personal time
  • Pension contributions to secure your financial future
  • Support for private health costs for your well-being
  • Peace of mind with death in service insurance
  • 20 days of holiday, in addition to bank holidays, to recharge and enjoy life outside of work

What's next? We look forward to hearing from you