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Service Operations Leader

2 months ago

Nottingham, Nottingham, United Kingdom MHR Full time
Position Overview

At MHR, a family-owned enterprise, our workforce is pivotal to our achievements. After years of consistent, organic growth, we are in search of individuals who resonate with our fundamental principles of sustainability, trust, collaboration, and innovation to propel us forward.

In a world where software is ever-evolving, we too are committed to progress. We encourage our team members to embrace transformation and innovative concepts that will shape our future trajectory. Your contributions are essential, which is why we are dedicated to providing tailored learning pathways for each employee to foster mutual growth.

Our mission is to simplify the workplace as a frontrunner in the HR, payroll, finance, and integration solutions software and services sector. We take pride in crafting and developing some of the finest business solutions, such as iTrent and People First, to assist our clients in addressing their workforce-related challenges across various sectors.

Seeking a workplace where you can truly belong? Join MHR and help us redefine the future of work.

We are looking for an experienced Operations Manager to lead the delivery of our premier services as MHR expands its managed payroll offerings to the largest organizations in the UK.

Key Responsibilities:

As an Operations Manager, you will be tasked with:

  • Leadership and Direction: Managing processes with a focus on continuous enhancement, possessing experience in delivering rapid, time-sensitive services within a strictly regulated operational and legal framework.
  • Strategic Partnership: Collaborating closely with senior operational leaders to refine and enhance our payroll operations, ensuring quality growth.
  • Stakeholder Engagement: Cultivating and maintaining robust relationships with key stakeholders, reinforcing our reputation as a reliable partner. Overseeing large teams and their dynamics to ensure timely delivery to our clients.

Essential Skills:

  • Leadership and Team Management: Demonstrated ability to lead and manage a high-performing team effectively.
  • Commitment to Customer Service: A strong dedication to delivering exceptional service to our esteemed clients.

If you are prepared to elevate your career and be part of a vibrant team dedicated to excellence, we invite you to consider this opportunity. Join us in providing outstanding payroll services to the largest public and private entities in the UK.

Comprehensive Benefits for Personal and Professional Growth

In addition to the chance to work with an exceptional team and express your individuality, we offer a variety of personalized benefits, including:

  • Access to over 60 internal training programs, professional certifications, and cross-departmental mentoring and coaching initiatives.
  • 24/7 access to a healthcare professional through SmartHealth for you and your family, confidential mental health support, and paid sick leave.
  • Options to purchase or sell additional vacation days beyond the standard 25 days and public holidays.
  • Monthly employee recognition initiatives and departmental awards.
  • Referral bonus program of up to £2,000.
  • Employee-led social activities such as running clubs, football teams, book clubs, and bake-offs.
  • On-site subsidized dining facilities offering a variety of fresh meals daily.
  • Optional benefits programs such as private health insurance and dental coverage.

We prioritize the well-being, financial security, and inclusivity of our employees, striving to create a supportive work environment.